Shipping Policy
Thank you for shopping at Your Kitchen Mate! We are committed to delivering your kitchen utensils promptly and securely. Please review our shipping policy for important information regarding shipping methods, delivery times, and more.
Processing Time:
- Orders are typically processed within 1-2 business days from the time the order is placed. During peak seasons or promotional periods, processing time may be slightly longer. We appreciate your patience and understanding.
Shipping Methods:
- We partner with trusted shipping carriers to ensure reliable and efficient delivery of your kitchen utensils. The shipping options available to you will be displayed during the checkout process. Please select the shipping method that best suits your needs.
Shipping Destinations:
- We currently offer shipping within Canada and to select international destinations. When entering your shipping address during checkout, please ensure accuracy to avoid any delays or misdeliveries.
Shipping Rates:
- Shipping rates are determined based on the weight, dimensions, and destination of your order. The shipping costs will be calculated and displayed during the checkout process before you complete your purchase.
Estimated Delivery Times:
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The estimated delivery time depends on your location and the shipping method selected. Please note that delivery times are approximate and may be subject to unforeseen delays beyond our control, such as customs clearance for international shipments.
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For domestic orders within Canada, estimated delivery times typically range from 3-7 business days.
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For international orders, estimated delivery times vary based on the destination and shipping method chosen. Please refer to the estimated delivery time provided during the checkout process.
Order Tracking:
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Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery. Please allow up to 48 hours for the tracking information to be updated by the shipping carrier.
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If you have an account with us, you can also track your order by logging in and accessing the “Order History” section.
Order Issues and Assistance:
- In the unlikely event that you encounter any issues with your order, such as non-delivery, damaged items, or incorrect products, please contact our customer support team at [email protected]. We will promptly assist you in resolving any problems and ensuring your satisfaction.
Address:
Your Kitchen Mate Suite 204, 621 Sheppard Ave E Toronto, ON M2K 1B5
We strive to provide exceptional customer service and a seamless shopping experience. Should you have any further questions or inquiries regarding our shipping policy, please do not hesitate to reach out to us.
Thank you for choosing Your Kitchen Mate!
The Your Kitchen Mate Team